DC Afrik UK Global Ltd. Refund Policy

At DC Afrik UK Global Ltd., we strive for complete customer satisfaction. Our refund policy ensures fairness and clarity in our services. Please read below for detailed information regarding refunds.

1. Service Quality Guarantee
We are committed to providing high-quality cleaning services. If you are not fully satisfied with the results, please contact us within 24 hours of your cleaning appointment, and we will make every effort to address any issues promptly by arranging a re-clean of the areas in question.

2. Eligibility for Refunds
Refunds are available in the following situations:

• Service Not Rendered: If a scheduled service was not provided due to a cancellation on our part.
• Unsatisfactory Service: If a re-clean has been conducted and the issue remains unresolved, a partial or full refund may be considered at our discretion.
• Overpayment: If an overpayment has occurred, we will promptly refund the excess amount.

3. Refund Requests
To request a refund, please email us at info@dcafrikglobal.co.uk or call (+44) 7361171891 with the following details:

• Name
• Contact Information
• Date of Service
• Reason for Refund Request

We aim to process all refund requests within 7-10 business days.

4. Non-Refundable Circumstances
Refunds are not provided under the following circumstances:

• Late Cancellations: If you cancel a service less than 24 hours before the scheduled time, we may charge a cancellation fee.
• No-Show by Client: If our cleaners arrive at the scheduled time and are unable to access the property, no refund will be provided.

5. Amendments to the Policy
DC Afrik UK Global Ltd reserves the right to amend this refund policy at any time. Changes will be posted on our website, and it is your responsibility to review our refund policy periodically.

Contact Us
If you have any questions regarding our refund policy, feel free to get in touch:

• Email: info@dcafrikglobal.co.uk
• Phone: (+44) 7361171891

We value your trust and strive to deliver quality service every time. Thank you for choosing DC Afrik UK Global Ltd!